Expert Services

Specialist Portfolio Management

Maintain complete oversight of your Debt Management Plan portfolio with specialist servicing designed to improve visibility, strengthen governance, and ensure every arrangement continues to perform as expected.

Includes:

  • Income & Expenditure (I&E) validation

  • Payment performance monitoring

  • Annual review oversight

  • Missed payment tracking

Recovery Curve Modelling

Transform historical repayment data into meaningful forecasts that help creditors understand future recoveries, optimise portfolio strategy, and support informed commercial decision-making.

Provides insight into:

  • Expected future recoveries

  • Repayment trends

  • Portfolio valuation

  • Long-term forecasting

Settlement Management

Maximise recovery opportunities through specialist identification, negotiation, and administration of Full & Final settlements, delivered within your agreed commercial strategy and governance framework.

Includes:

  • Settlement opportunity identification

  • DMC outreach and engagement

  • Full & Final offer administration

  • Payment collection

  • Account closure management

Portfolio Optimisation Analytics

Gain deeper visibility into portfolio performance through advanced analytics that identify emerging trends, optimise servicing strategies, and support stronger commercial outcomes.

Includes:

  • Portfolio performance analysis

  • Segmentation insights

  • Repayment behaviour trends

  • Servicing recommendations

  • Strategic optimisation opportunities

Bespoke Reporting & Portfolio Insights

Deliver the insight decision-makers need through tailored operational, strategic, and executive reporting designed to improve visibility, strengthen governance, and support informed portfolio management.

Can include:

  • Executive dashboards

  • Portfolio performance reporting

  • Customer outcome trends

  • Vulnerability reporting

  • Operational KPIs

  • Tailored management information

Tailored DMP Servicing

Deliver a servicing model designed around your organisation, with flexible workflows, governance, and reporting that align to your operational requirements and portfolio objectives.

Can include:

  • Bespoke customer journeys

  • Portfolio-specific workflows

  • Custom reporting

  • Dedicated servicing processes

  • Flexible governance frameworks

Impairment Forecasting

Enhance impairment forecasting accuracy through advanced portfolio analysis that provides greater confidence in financial reporting, provisioning, and long-term capital planning.

Includes:

  • Impairment modelling

  • Provisioning decisions

  • Balance sheet forecasting

  • Ongoing portfolio valuation