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We Treat You Fairly

Premium Plan Limited is authorised and regulated by the Financial Conduct Authority (FCA). The FCA has guidelines on how customers should be treated by firms and we are proud to adhere to these, we have set the FCA’s Treating Customers Fairly outcomes below with a note of how Premium Plan ensures these are followed:

Outcome 1

Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture. Here at Premium Plan we base our decisions on your circumstances and affordability, so you can be confident the finance package will be affordable and in your best interests

Outcome 2

Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly. At a representative 29.9% APR, our products are competitively priced for customers with a bad credit history or past financial problems.

Outcome 3

Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.  With our friendly team of experts, we will discuss your options in detail before and after the application has been submitted, and will be here to guide you through the process every step of the way

Outcome 4

Where consumers receive advice, the advice is suitable and takes account of their circumstances. We all have different circumstances in life, so in turn can have different needs. As we take your circumstances and affordability into account when deciding on an application, you can be confident that the advice we provide is suited to your circumstances

Outcome 5

Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect. Our friendly team are on hand before, during and after your application to explain your new finance agreement and help with any questions you may have

Outcome 6

Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint. Premium Plan’s customer service team are here to help support you any way we can, at any stage of the application process or duration of the loan

Representative 29.9% APR

Complete our online enquiry form today or call us on 0800 197 9758 to see how we can help!